Returns & Refunds

Conditions for returning the product

1. Product seal must be intact.
2. Item must be returned in its original condition
3. The product should include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, etc.)
4. Please return all free or promotional items that are included with the purchase return otherwise lose their validity.

How long after delivery can I submit my claim

1. Please contact our customer service call 042-36400055, 0341-7089732
2. Sending an email to [email protected]  within 3 days.

How will I be refunded in case of return

1. It will be issued on your ID registered with shopup.pk that you can use to make future purchases within 48 hours.

2.  A cheque will be dispatched for your address within 7 business days after the item has been picked.

What if I receive a defective product

If you receive an electronic item or an edible product damaged / broken condition expired or any product that does not match its description, you can return it within 48 hours for replacement/exchange.

Products can not be returned but can be changed

Offer 3 days return policy for all except.

1. Edibles such as sweets,soghaat, and other consumer products can not be returned.
2. All promotional items and discounts can not be returned.
3. The phones/tablets can not be returned
4. Customized products can not be returned.